PR and Marketing

Archive for the ‘Service Quality’ Category

1. Trust
Typing all those seeking to build a business, either principal or a sideline business that occurred sometimes it is the dream of quality products and low prices, but forgotten in thinking about how my product will sell and how to shape post-sales service. All this needs to be determined that service to customers must be executed accurately and consistently both before buying and after buying. All this is in order to build confidence in the service. Trust also has an element of honesty, sincerity, objectivity and proof. By getting trust, then any product you sell will still get attention from buyers. But if trust is lost, so that good and sell any products that customers will still be thinking it over and over again to decide to buy.

2. Guarantee
Clarity in guarantee is a form of business strategy that gives the clear information about the impact of pre-and post-transaction. This form of security is also a form of customer trust and confidence gained through exceptional service from staff. Read the rest of this entry »